Documentation

Does your organization have proper documentation for your infrastructure? If the answer is no, you are in the majority. Most administrators keep the details about their network, architecture, and services in their heads. And what happens if “that head” happens to leave? We can work with either your server administrator or survey your network on our own and provide you with critical documentation to support your organization.

Has your IT person left your company in a lurch? Are you panicked about how to proceed without crippling your business or managing a huge learning curve? One employee leaving can leave you without a clear understanding of your architecture or server systems. This is what we do best. Let RudderIT help you by doing an extensive network survey. We will provide you with a overall architecture diagram of your business, server operating diagrams, and when available a clear understanding on your backup architecture. All in language and options that are easy to understand without insulting your intelligence.

Technical documentation is either the first or the last stop for users looking for authentic information. The importance of accurate documentation cannot be exaggerated. Our team is aware of the crucial role it plays while acting as a bridge between the originators and the adopters of a product.

IT applications and systems are used globally. Although localization of content is the best way to communicate with locale-specific users, it can prove to be costly. So, English becomes an obvious choice when writing for a global audience. In this case too, the recognized idioms and the favored expressions vary from region to region. However, technical documentation is about presenting information in a language or manner that is accessible to a wide audience without leaving any room for ambiguity, bias, and uncertainty.

Good documentation can reduce the number of calls made to customer care and empower users to get started on their own.